At SpesHealth, we are committed to providing a seamless and satisfactory experience for all our clients seeking healthcare services. While we strive to ensure that your medical journey with us is flawless, we understand that situations may arise where refunds or returns become necessary. Here is our refund and return policy:
1. Refund Policy:
1.1 Eligibility for Refunds:
– Refunds may be considered under the following circumstances:
– Cancellation of medical services before the commencement of treatment.
– Overpayment or billing errors.
– Situations where the medical service cannot be provided as agreed upon.
1.2 Refund Process:
– To initiate a refund, clients must contact our dedicated support team within 14 days of the issue or cancellation.
– Refunds will be processed within 30 days of approval and will be returned through the original payment method.
1.3 Non-Refundable Items:
– Certain services, such as personalized travel arrangements and accommodation bookings, may be non-refundable. This will be clearly communicated during the booking process.
2. Return Policy:
2.1 Eligibility for Returns:
– Returns are applicable to physical products or merchandise related to our wellness services.
– To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
2.2 Return Process:
– Clients must notify our support team of the intention to return within 14 days of receiving the product.
– Clients are responsible for the cost of return shipping unless the return is due to a SpesHealth error.
2.3 Refund for Returns:
– Once the returned item is received and inspected, clients will be notified of the approval or rejection of the refund.
– If approved, the refund will be processed within 30 days and returned through the original payment method.
3. Contact Information:
Please note that this policy is subject to change, and any updates will be communicated promptly to our valued clients. At SpesHealth, your satisfaction and well-being are our top priorities, and we are dedicated to ensuring transparency and fairness in all our transactions.